Roxy Palace Casino Review
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Updated on January 3 2009
Reviewed by Nona
Everywhere you look at Roxy Palace Casino there's something new to check out: from the progressive jackpots and updated winner's lists to the games and promotions. If constant excitement and an endless variety of options is your preferred style of play, Roxy Palace Casino offers a bonanza that shouldn't be missed.
Promotions and VIP Treatment
The promotions and games at Roxy Palace are the real highlights. The VIP program is just a straight-forward loyalty points situation, rather than a complicated side project in addition to the actual casino games. The new player bonus is a good start, particularly with the low deposit minimum but the real attraction here is the promotions available to all players: new games, super mid-week bonuses, slots competitions and double player's points for checking out specific games from slots to poker and table games.
New Players - All you have to do is deposit from £20 to receive a 100% matching deposit bonus of up to £50! But when you do be sure to check out all the regular on-going promotions that will also compliment the deposit bonus to get you into the heart of Roxy Palace gaming.
Player's Club Loyalty Programme - The Player's Club Programme is a breeze to pick up and profit from. For every £10 wagered you earn 1 point. Earn 1,000 points and get 10 free credits. Players must redeem credits in 1,000 increments and the value of wagering is calculated using the following percentages:
| Game | Contribution |
| Slots, American Roulette and Keno | 100% |
| Table Poker, all Roulettes (excluding American Roulette), Casino War and SicBo | 50% |
| Video poker, all Blackjacks (except Classic Blackjack), Craps, Baccarat | 10% |
| Classic Blackjack | 2% |
Like most VIP programs, players can participate in the VIP program at several levels from the basic membership to the Silver, Gold and Platinum levels where points and credits are earned at faster and more favorable rates. The real step-up between VIP classes is the monthly bonus points that for Gold members is an additional 10% and 25% for platinum players.
Software and Design
The design is one of the most engaging blends of sophisticated interface and navigation that I have seen. The games are colorful themed explosions but the practical side of the website is far more muted with classic black text on white backgrounds that make it easy to figure out what is going on. This careful balance of entertainment and functional design is apparent throughout the site and the casino software, created by award winning Microgaming. As it should be expected from the developer responsible for more online casinos than any other both a full download version as well as an instant Flash option is available. I greatly enjoyed the ability to try out both versions as a non-paying guest account before registering a real account and making a deposit to start playing for real money.
Customer Service and Support
Roxy Palace Casino does not support my favorite support method - live chat, but there is a three-tiered support process that is available 24/7. First the HELP section of the website addresses the majority of player issues. If that doesn't solve things you can either email one of several specific casino emails or call the list of international numbers, many of which are toll-free.
Please note that Roxy Palace does not accept players from the United States, however the following countries have dedicated telephone support: United Kingdom, Germany, France, Portugal, Netherlands, Canada, Australia, Italy, Israel, Hong Kong, Korea and Japan.
Banking
The Banking page on the main website lists all of the following options but includes a comprehensive list of currencies/nationalities, bonuses, support issues and general sign-up concerns with each method.
Deposit methods include MasterCard, Visa, Diner's Club, Maestro card, Visa Electron, NETeller, Moneybookers, UKASH, Click2Pay, EZIPay, ECOcard, PaySafeCard, UseMyBank, INSTAdebit, eCheck and direct bank transfers.
Security and License
Roxy Palace Casino proudly advertises their outstanding payout ratios from the bottom of the homepage as being 97% This is a consistently verified number. eCOGRA verifies their payouts on a monthly basis. One can also take comfort in the fact that they are licensed by the Lotteries and Gaming Authority of Malta.
Roxy Palace Casino Overview
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About Roxy Palace Casino
Roxy Palace Casino is a downloadable and instant play based online casino using Microgaming software licensed in Malta.
| Gaming License: | Malta |
| Software: | Microgaming |
| Owner: | - |
| Type of Gambling: | Online Casino |
| Download: | Yes |
| No Download: | Yes |
| Sister Casinos: | Casino Splendido |
Online Casino Bonuses at Roxy Palace Casino
| Amount | Wagering Requirements | |
| First Deposit: | 100% Max. £50 | 9x Bonus plus Deposit |
| Extra Bonus: | 1 x 15% with Click2Pay, Moneybookers or NETeller Max. £50 or 1 x 10% with Visa Delta, Solo or Switch Max. £50 |
5x Bonus plus Deposit |
| Promotions: | Weekly & Monthly, Range of Tournaments and Challenges | - |
| Loyalty Program: | Player's Club | - |
Roxy Palace Casino Screenshots
 Roxy Palace Casino Website |
 Roxy Palace Casino Software Lobby |
Roxy Palace Casino Progressive Jackpots
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Progressive 5 Reel Slots Cash Splash 5 Reel Fruit Fiesta 5 Reel King Cashalot Lotsa Loot 5 Reel Major Millions 5 Reel Mega Moolah Treasure Nile WowPot 5 Reel Progressive 3 Reel Slots Cash Splash 3 Reel Fruit Fiesta 3 Reel Lotsa Loot 3 Reel Major Millions 3 Reel Tunzamunni WowPot 3 Reel |
 All Microgaming Jackpots Progressive Megaspin Slots MegaSpin Major Millions Progressive Table Games Poker Ride Progressive Cyberstud Poker Roulette Royale Triple 7's Blackjack Progressive Video Poker Jackpot Deuces SupaJax |
Standard Payment Options Available at Roxy Palace Casino
 Diners Club  Visa Electron |
 Maestro  Visa |
 MasterCard  Solo |
Alternative Payment Options Available at Roxy Palace Casino
 Click2Pay  ClickandBuy  E-Check  PaySafeCard |
 Entropay  InstaDebit  Neteller  UKash |
 ECO Card  Moneybookers  UseMyBank  Wire Transfer |
Support and Contact Information
| General Support | support@roxypalace.com |
| Toll Free UK | 0800-731-4292 |
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